DI-TMSS-81817

Technical Manual Quality Assurance (TMQA) Program Plan

Specifies content requirements for a contractor's Technical Manual Quality Assurance Program Plan detailing organization, planning, and data control used to ensure technical manual quality prior to TM development.

Approval DateMay 25, 2010

AMSC NumberN9140

Preparing Activity—

Project Number—

OPRSH/SEA 04L2

DTIC Applicable—

GIDEP Applicable—

Limitation—

Applicable Forms—

Approval Limitation—

Form Version—

DID Formatdd_form_1664

963C CompliantNo

DISTRIBUTION STATEMENT A: Approved for public release; distribution is unlimited.

Supersedes

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DI-TMSS-81818DI-TMSS-81819

Description & Purpose

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Application & Interrelationship

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Use & Relationship

The Technical Manual Quality Assurance (TMQA) Program Plan provides the Government program manager with details of the contractor's TMQA program including the organization, planning, and data control to be performed on TMs being procured. The plan is submitted to the Government for review and acceptance prior to the development of the TM(s).

This Data Item Description (DID) contains the format and content preparation instruction for the data product generated by the specific and discrete task requirement as delineated in the contract.

This data item shall not be procured when this information is provided by any other document supplied by the same contractor. Once established and approved, a contractor's TMQA Program Plan may be reapplied to support additional TM tasks; however, a revised plan should be procured when required to ensure the Plan is maintained current.

The following DIDs should be considered when TMs are being procured: DI-TMSS-81818, TM Validation Plan; and DI-TMSS-81819, TM Validation Certificate.

Preparation Instructions

1FormatThe TMQA Program Plan shall be presented in the contractor's format.

2ContentThe TMQA Program Plan shall include a cover page identifying the following:

aTM project/program name covered by the plan

bTMCR number(s), TM identification number(s), and title(s) of the TM(s) covered by the plan

cDocument Type Definition (DTD) Public Identifier(s) used to develop the TM(s) covered by the plan

dSubmittal date for the plan

eName and address of contractor and contract number

2.1The TMQA Program Plan shall contain the scope and approachof the contractor's TMQA program. It shall also identify the contractor's TM processes from the initial collection of source data through the final product delivery and acceptance by the Government. The plan shall include the QA methods employed by the contractor to monitor and review the TM development processes. This shall include results from the review of the data generated during quality reviews and quality related reports and records.

2.3TM development processThe TM Development Process section of the plan shall identify the method(s) used by the contractor to document their TM development processes, including TMQA processes and procedures. The plan shall identify how the processes and procedures are to be controlled and maintained current. The plan shall also identify how the contractor ensures that subcontractors and vendors involved in TM generation plan to meet the requirements of the processes and procedures.

2.4TMQA organizationThe TMQ Organization section of the plan shall identify the contractor's QA organization (e.g., structure and approximate size during the proposed course of the QA effort). It shall identify the functions and activities that directly affect TM quality and indicate how the contractor's QA personnel are organized to retain their independence from personnel responsible for TM generation.

2.5Record keepingRecord Keeping shall identify the contractor's method of documenting and maintaining objective records of QA events, associated TM discrepancies/findings, and corrective actions taken.

2.6Source data collection and controlThe Source Data Collection and Control section of the plan shall identify the contractor's process to assure that the most current source data will be utilized for TM generation. The Plan shall identify the contractor's approach to ensure that the TM is consistent with appropriate source data elements (e.g., system maintenance plan, supportability analyses, logistics management information including supply support, provisioning, support and test equipment, manpower and training) specified in the contract. The plan shall also include measures proposed by the contractor to assure the effective use of design, manufacturing, and engineering drawings for the TM generation without the necessity to completely redo the drawings.

2.7Quality reviewsThis section of the plan shall identify the method for conducting contractor quality reviews (e.g., evaluating the availability and adequacy of materials, processes, procedures, and intermediate products which constitute TM development). The plan shall identify the contractor's intent to use sampling during TMQA efforts and the criteria intended to be used.

2.8Support of Government TM reviews, meetings, and eventsThis section of the plan shall identify the contractor's plan to support and participate in Government-requested guidance and quality planning conferences, in-process reviews, and quality program reviews. The plan shall summarize the contractor's proposed approach to support the Government's verification effort for each applicable TM.

2.9Validation approachThis section of the plan shall contain a summary of the contractor's approach to TM validation and shall outline the intended methodology for TM validation planning.

2.10Defect identification and corrective actionThe Defect Identification and Corrective Action section of the plan shall contain methods for detecting deficiencies and ensuring that corrective actions were properly implemented and effective. Identifying deficiency trends and their causes, and implementing preventative action programs to prevent recurrence shall be included. Corrective actions specified shall extend to the performance of suppliers and vendors and shall identify how the contractor will be responsive to data from users concerning defects caused by suppliers.

2.11Classification of defectsThis section of the plan shall contain shall contain a Classification of Defects (CD) table listing the possible types of defects discovered in the TM. The listing shall be identified as major or minor defect categories, depending upon their probable impact.

2.11.1Major defectsThe CD table shall include the major defects (incorrect, incomplete, or missing) as they relate to the following:

aMaintenance procedures

bHotspots and links

cValues and tolerances

dIllustrations, schematics, and wiring diagrams

ePart numbers

fReferences and indices

gSafety alerts/messages including dangers, warnings, cautions, and notes

hAlert acknowledgement (non-linear Interactive Electronic TMs only)

iTechnical content (source data and hardware comparison)

jClassified matter (incorrect identification and handling)

kCharts and tables

2.11.2Minor defectsThe CD table shall include the minor defects (incorrect, incomplete, or missing) as they relate to the following:

aTypographical errors

bPages not collated correctly

cIncorrect, incomplete, or missing Source, Maintenance & Recoverability codes

dUse of unfamiliar words

eStyle and format inconsistencies

fInconsistent vocabulary

gLong sentences

hLong paragraphs

iNon-informative headings

jOrganization not based on immediate needs of the user

kComplete or unclear illustrations

References

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